Return & Refund
If you encounter a problem that needs to return the product to us, please read the following guidelines.
Please do not mail the goods directly to our shipping address, otherwise, we have the right to refuse to return or exchange the goods.
The return and refund process
1. When you are sure to return the product, please contact our customer service email at [email protected] to confirm whether the item complies with the return conditions (details are attached below).
2. If the product has multiple return conditions, we will send you a return form and return the goods to our designated address by mail.
3. When you complete the return form and we receive the logistics registration information, you will enter a refund process for 3-5 business days.
4. The return and refund process is complete.
Check the item(s) before signing
After signing, you will be responsible for it. Please check that there is no damage to the item before signing for it. Slight scratches caused by logistics during transportation are normal, please get in touch with our customer service for processing.
When you sign for the goods, check whether the goods are damaged immediately. If there is any damage, please reject the packages and contact our customer service directly. The validity period for logistics claims is 72 hours for truck delivery and 48 hours for express delivery.
When will I be charged for the shipping fee？
If it is damaged due to our operation error, or wrong delivery, You do not need to pay for returns and exchanges.
If the product has no quality problems, and you confirm to return the item(s), you need to bear the logistics cost if you want to return it after signing.
Do I need to pay a restocking fee for returned products?
No, we do not charge relisting fees.
For Missing item(s), wrong item(s) or incorrect package sent
If an item is missing, we will resend the missing item/accessory for free.
If we have shipped the wrong item, we will refund you in full or resend the correct item (if in stock). Homemys will reimburse you for the return shipping fee when we receive the returned item(s).
The specific details are subject to Returnable Items and Non-Returnable Items below.
Hassle-Free Exchange
A hassle-free exchange is ready if it is in stock. You can exchange your item(s) within 24 hours after you place the order and before your package is shipped out. If your package has been shipped out, we will not accept your replacement request, but you can refuse to accept the package after it arrives.
Cancellation
Please get in touch with us as soon as possible to cancel an order that has not been processed. Orders whose parcels have already been processed can not be canceled.
Returnable Items
Items that can be returned/refunded within 30 days of receiving must follow the criteria below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the wrong size/color.
3. Unused and undamaged item(s) that have not met your expectations within 30 days of receiving.
4. Items in original package.
Non-Returnable Items
We will not accept returns under the following conditions:
1. Items outside the 30 days guarantee time frame.
2. Items without the original packaging.
3. Items marked “Non-Returnable” on the sale page and clearance items.
4. Items you have already assembled.
5. Small cuts, scratches, or damage during the cleaning process-damaged caused by the incorrect installation of a product.
6. Cracks during the random displacement of the items.
7. Items kept in contact with direct sunlight and water, resulting in wood decay.
8. For sanitary reasons, bedding accessories such as linens, pillows, mattress pads, rugs, etc. Are non-returnable.
9. Customized products, clearance products, and flash sale products are non-returnable.
How long will it take you to receive a refund?
After verification by our customer service, we will refund you within 3-5 business days and you will receive your refund within 5-7 business days.
Online Customer Support
If you have any questions or concerns, please feel free to contact us at [email protected].